01 · Who Alexandra works with

Alexandra works with stress, Anxiety, relationship issues and family conflicts

Alexandra lists 5 specialisms and 3 further focus areas. Specialisms are the subjects Alexandra chose to list first, which is the closest a listing gets to “this is my actual practice”.

02 · In Alexandra's own words

What Alexandra says about the work

Reproduced in full and unedited - not summarised, not tightened, not rewritten in a house voice.

Hello and welcome to therapy!

I am a Licensed Clinical Social Worker with 16 years of professional work experience. I have certifications in both New York and Florida states, and can treat individuals from either geographical area. That being said, being a social worker has afforded me to work with a variety of people on a wide range of issues. I am also educated with a Master's Degree at Columbia University and have studied the impact of family and environmental stressors on the brain.

I can work with those who are trying to understand and learn more about why they are experiencing stress, anxiety, or depressive symptoms. The places where we reside, the people whom we interact with whether loved ones at home, or in with workplace, and how we feel about ourselves internally can all play a role in our emotional health. I can attest to witnessing individuals gaining access to hope and moving toward changes in their lives through the therapeutic process once they have gained a sense of control through the use of specific tools or even through having an objective person to process their feelings.

Depending on your needs, we can work to understand your thoughts and the impact on behaviors you wish to address, we can learn about your somatic experience (body/mind connection), and we work together to explore setting achievable goals.

While I have treated those with chronic or severe emotional health-related issues, my work at Better Help best serves those who are coping with recent stressors as I am only available 2 days of the week, Tuesdays and Thursdays for client sessions. I prefer working with clients who will be able to do scheduled text, phone, or video sessions as this is the best way for me to connect during the work week. I am available initially for texting with the idea of setting a schedule for treatment as therapy works best with structured time where we can delve into matters. I will try my best to respond to texts in between the sessions within 24-48 hours as your questions or concerns are important to me.

If you think we may be a good fit, reach out and we can set some time aside to talk. I look forward to meeting you as you explore the therapeutic journey.

Alexandra

Alexandra Poolt, on the BetterHelp listing · read 9 Oct 2026

03 · How Alexandra works

The 4 approaches Alexandra lists, in plain English

These are the clinical methods Alexandra lists. The descriptions are Maker Therapy's, not Alexandra's - a general explanation of what each method is, so the list means something before you have spoken to anybody. They are not a claim about how Alexandra runs a session.

Client-Centred TherapyPerson-centred · Rogerian

The therapist does not steer toward a technique or a diagnosis. They offer sustained, non-judgemental attention and reflect back what they hear, on the premise that people find their own direction when they are genuinely listened to. Often what people mean by “someone who just gets it”.

Cognitive Behavioural TherapyCBT

Structured, present-focused work on the loop between what you think, how you feel and what you then do. Usually means noticing a thought pattern in the room, testing it against evidence, and practising something different between sessions. Among the most heavily researched talking therapies for depression and anxiety.

Mindfulness-Based TherapyMBCT

Trains attention on what is happening right now - body, breath, the thought as it arrives - so distress can be observed rather than automatically acted on. Strongest evidence is in preventing depression from recurring, and it is usually taught as a practice you keep doing outside the session.

Motivational InterviewingMI

A way of talking about change with somebody who is genuinely in two minds about it. The therapist does not argue for the change; they help you say your own reasons out loud, which is the part that predicts whether it happens. Common around substance use and health behaviour.

04 · What happens next

From this page to a first session

Alexandra practises through BetterHelp, so the route in is BetterHelp's. This is that sequence, written by Maker Therapy from the platform's published process - not a description of Alexandra's own practice, and not a promise about how quickly anything happens.

1. A questionnaire, not a booking form

   BetterHelp opens with a set of questions about what you are dealing with, what you want from therapy, and any preferences on the therapist. You are not booking Alexandra at this point.

2. Naming Alexandra specifically

   BetterHelp matches algorithmically by default, so asking for Alexandra is a step you have to take. There is a field for requesting a specific therapist during sign-up, and you can switch afterwards from your account. Starting from a link on this page does not by itself assign you to Alexandra.

3. If the caseload is full

   You will be offered somebody else rather than put on a waitlist. Worth knowing, because it is easy to assume a match is the person you asked for.

4. The first conversation

   A first session is typically history and orientation: what brought you, what has been tried, what you want to be different. It is also where the questions in the next section belong.

5. If the fit is wrong

   Changing therapist on BetterHelp does not need a reason. A first session that does not click is common and is not a verdict on therapy. That option existing is the main practical difference between a platform and a private practice.

05 · Before you commit

3 questions worth asking Alexandra

Built from what Alexandra actually lists, so they are answerable and specific rather than generic. Maker Therapy's, not Alexandra's - Alexandra has not seen them and is under no obligation to answer any of them.

• “You list both Cognitive Behavioural Therapy and Client-Centred Therapy. Which do you lean on with someone like me?”

  Those two point in different directions - one structured and led by the therapist, the other led by you. The answer tells you what the sessions will actually feel like.

• “With 16 years in, what has changed most in how you work?”

  Long experience is only an advantage if it has been examined. This tends to surface whether it has.

• “How do you handle the gap between sessions if something comes up?”

  On BetterHelp this varies a great deal by therapist. Better to know the rhythm now than to discover it on a bad week.

06 · Practical details

Credentials and licensing

Credential

LCSW

Licensed in

Florida

Licence

FL LCSW SW21944

Licence number

SW21944

Licence expires

31 Mar 2027

NPI

1316214794

Years in practice

16

Gender

Female

Languages

English

International clients

Not accepted

Listed since

15 May 2026

07 · Provenance

Where every line on this page came from

Alexandra's name, credential, state, subjects, approaches and biography are read from BetterHelp's therapist roster, which Maker Therapy re-reads once a day; this page reflects the reading taken on 9 Oct 2026. The licence number and NPI are cross-checked against public registers.

The plain-English method descriptions, the first-session walkthrough and the questions are written by Maker Therapy and labelled as such wherever they appear.

Maker Therapy is not BetterHelp, does not take bookings, and has not met Alexandra. There are no reviews or ratings on this page because we have no way to verify one. If you start therapy through a link here, we may be paid a commission - it does not change your price and it does not affect who appears here or in what order.

Something on this page wrong or out of date? Report it and it will be checked against the source.