Legal
Privacy Policy
What this site collects, who it goes to, and how to stop it. There are no accounts here and one form - the removal request on every therapist's page - so most of this is about analytics.
Last updated · Maker Therapy
The short version
- You do not need an account. The only form on this site is the one a listed therapist uses to have their own page taken down.
- We use Google Analytics and Microsoft Clarity. Clarity records mouse movement, scrolling and clicks - including which therapist pages you look at.
- We never collect health information, and nothing you do here is tied to your name.
- We do not sell personal information and we run no advertising or remarketing on this site.
The sections below say the same things precisely. Where the two differ, the sections are what governs.
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Who we are
Maker Therapy operates this website. Our postal address is 651 N Broad St, Suite 201, Middletown, Delaware 19709, United States, and you can reach us at support@makertherapy.com. For anything in this policy, that address is the one to use.
This policy covers www.makertherapy.com and nothing else. It does not cover BetterHelp, which is a separate company with its own privacy policy - once you leave this site through one of our links, their terms apply and ours stop.
What we collect
Things you choose to send us
If you email us, we have your email address and whatever you put in the message, for as long as we keep the correspondence.
The other way is the removal form on every therapist's page, which asks for a name, an email address and a reason from a fixed list of three. It is there for the therapist whose page it is. Submitting it takes the listing down immediately and sends what you typed to our support address, so that a person can check it and answer you.
To stop that form being used to strip the directory, we count submissions per address per day. What is stored is a one-way hash of your IP address, a secret and today's date - not the address itself. It cannot be reversed into an IP, it cannot be linked to a person, and it is meaningless the following day.
There is no sign-up, no account and no comment section on this site.
Things collected automatically
| What | Who collects it | What it is for |
|---|---|---|
| Standard request data | Cloudflare (our host) | IP address, browser and the page requested, held briefly to serve the page, mitigate attacks and produce aggregate traffic figures. |
| Analytics | Google Analytics 4 | Which pages are visited, roughly where from (country/region level), what was clicked, and whether you had been here before. |
| Session recording | Microsoft Clarity | Mouse movement, scrolling, clicks and page interactions, replayable as a recording of your visit. See the next section. |
| Outbound click log | Us | When somebody follows a link to BetterHelp: which profile it came from, which page type, a coarse country code and the time. No IP address, no identifier, nothing tying it to a person. |
| Removal requests | Us | The name, email and reason submitted through the form on a therapist's page, with the listing it referred to and the time. Kept as the record of why a page came down. |
| Removal rate limit | Us | A one-way hash of IP address, a secret and the date, with a count. Not the IP. Used only to enforce one removal per address per day, and stale after 24 hours. |
Session recording, in plain terms
This deserves its own section because it is the most intrusive thing on the site.
Microsoft Clarity records how you use each page - where the pointer moves, what you scroll past, what you click, how long you stay - and lets us replay that as a video-like reconstruction. It is how we find out that a filter is confusing or a button is being missed.
On a directory of mental-health practitioners, that recording necessarily includes which therapists you looked at and which subjects you filtered by. We think you should know that before you decide whether to allow it.
It records interaction with the page, not your identity: there is no name, no email and no account attached, because this site holds none of those. Clarity assigns a random identifier so that several pages in one visit join up.
You can stop it. See section 8.
What we never collect
- Health information of any kind. We are not a healthcare provider, we hold no medical records, and nothing you tell a therapist ever reaches us.
- Payment details. No transaction happens on this site.
- Account credentials. There are no accounts, and the removal form asks for no password.
- Anything you type into BetterHelp. That happens on their site, under their policy.
We are not a HIPAA covered entity and we do not handle protected health information. The therapists listed here, and BetterHelp, have their own obligations that are nothing to do with this site.
Cookies
Cookies on this site come from the two analytics services and from our host. We set none of our own for tracking, and there is nothing here to stay logged in to.
| Set by | Purpose | Roughly how long |
|---|---|---|
| Google Analytics | Tells repeat visits apart and groups pages into one session. | Up to 2 years |
| Microsoft Clarity | Joins the pages of one visit into a single recording. | Up to 1 year |
| Cloudflare | Security and bot mitigation; issued only when needed. | Minutes to a day |
Blocking all three is safe - every part of this site works with cookies and JavaScript switched off. Nothing on it depends on them, including the filters, which are ordinary links.
Who else sees it
Google and Microsoft receive the data described above directly from your browser, as processors acting for us and under their own terms. Cloudflare processes requests as our host.
That is the complete list. We do not sell personal information, we do not share it for cross-context behavioural advertising, and there is no advertising, remarketing or audience-building tag on this site.
We will disclose information if the law requires it, and we would tell you unless legally prevented from doing so.
Where it goes
Google, Microsoft and Cloudflare are US companies operating global infrastructure, so data may be processed outside your country. Where transfers out of the UK or EEA are involved, they are made under those providers' standard contractual clauses.
Why we are allowed to, and for how long
If you are in the UK or EEA, our legal basis for analytics and session recording is your consent where local law requires it, and otherwise our legitimate interest in understanding whether the site works. Our legal basis for keeping the site up and secure is legitimate interest. Email correspondence is legitimate interest in answering you.
- Analytics and recordings
- Held by Google and Microsoft under their own retention schedules, which we set to the shortest period the tools allow.
- Outbound click log
- Kept by us indefinitely as an aggregate record. It contains no personal data - no IP, no identifier, nothing that could be traced to a person.
- Removal requests
- Kept for as long as the listing stays down, which is the only way we can tell a page that was removed on request from a page that is simply not on the roster today. Legal basis: our legitimate interest in being able to show why a page came down. Ask us and we will delete the name and email and keep the record anonymous.
- Removal rate limit
- The hashed counter is written for the day it applies to and is not read again after it. Legal basis: legitimate interest in preventing abuse of the form.
- Kept while the conversation is useful, then deleted.
- Host logs
- Held briefly by Cloudflare for security and troubleshooting.
How to stop it
You do not have to ask us, and none of these break the site.
- Use your browser's tracking protection, or an extension that blocks analytics. Firefox, Safari and Brave block most of this by default.
- Install Google's official opt-out add-on, which stops Google Analytics across every site.
- Turn on Global Privacy Control in your browser. We honour it as an opt-out signal.
- Block cookies for this site. Everything here works without them.
- Email us and ask, and we will confirm what has been removed.
Microsoft publishes its own opt-out for Clarity, and Clarity stops recording entirely when a browser sends Do Not Track or Global Privacy Control.
Your rights
Depending on where you live you may have the right to see what we hold, correct it, delete it, restrict or object to how it is used, take a copy elsewhere, or withdraw consent.
If you are in California
You can ask what categories we collect and share, ask for deletion, and ask us to correct it. We do not sell personal information and we do not share it for cross-context behavioural advertising, so there is nothing to opt out of on that front. We will not treat you differently for asking.
How to ask
Email support@makertherapy.com and say what you want. Because this site holds no accounts, we usually have very little that identifies you - often the honest answer is that there is nothing to send, and we will tell you so rather than ask you to prove who you are. We reply within 30 days.
If you are in the UK or EEA and think we have got this wrong, you can complain to your national data protection authority. We would rather you told us first.
If you are a therapist listed here
Your profile is built from the public roster BetterHelp publishes and from public licensing registers. It reproduces what you wrote there; it does not add biographical detail from anywhere else.
You can have it removed yourself, without asking us and without waiting. Every profile carries a removal form: choose a reason, give a name and an email address, submit it, and the page comes down at once. We are told afterwards, not before - nobody has to approve it.
You can also email support@makertherapy.com to have it corrected instead, or to have a removal reversed. Removal here has no effect on your BetterHelp listing, which is not ours to change.
We keep a record of the request - the name, email and reason given - because it is what tells us your page was taken down deliberately rather than merely absent from today's roster, and it is what stops the next roster read putting it back. Ask us and we will strip your name and email from that record and keep it anonymous.
Children
This site is not intended for anyone under 18 and we do not knowingly collect anything from children. If you believe a child has sent us information, email us and we will delete it.
Changes to this policy
When this policy changes the date at the top changes with it. If a change materially affects what is collected or who it goes to, we will say so prominently on the site rather than quietly reissuing the page.
Questions about any of this
Email support@makertherapy.com, or write to 651 N Broad St, Suite 201, Middletown, Delaware 19709, United States. A person reads it.