01 · Who Carol-Ann works with

Carol-Ann works with stress, Anxiety, relationship issues and grief

Carol-Ann lists 5 specialisms. Specialisms are the subjects Carol-Ann chose to list first, which is the closest a listing gets to “this is my actual practice”.

02 · In Carol-Ann's own words

What Carol-Ann says about the work

Reproduced in full and unedited - not summarised, not tightened, not rewritten in a house voice.

A journey of a thousand miles begins with one step…” Lao Tzu, and I commend you for taking a step in this journey. My name is Carol-ann, and I am a Licensed Clinical Professional Counselor (LCPC) in the field for twenty years. My goal is to ensure that your journey feels meaningful and that you are supported every step of the way in your therapeutic process. I work with adults navigating anxiety, life transitions, grief and loss, and relationship challenges, offering a grounded, compassionate space where insight and growth can unfold at your pace.

Carol-Ann Duncan-Dean, on the BetterHelp listing · read 7 Nov 2026

03 · How Carol-Ann works

The 2 approaches Carol-Ann lists, in plain English

These are the clinical methods Carol-Ann lists. The descriptions are Maker Therapy's, not Carol-Ann's - a general explanation of what each method is, so the list means something before you have spoken to anybody. They are not a claim about how Carol-Ann runs a session.

Cognitive Behavioural TherapyCBT

Structured, present-focused work on the loop between what you think, how you feel and what you then do. Usually means noticing a thought pattern in the room, testing it against evidence, and practising something different between sessions. Among the most heavily researched talking therapies for depression and anxiety.

Narrative Therapy

Treats the story you tell about your life as something that can be examined and retold rather than as the plain facts. Separates the person from the problem - “the anxiety” rather than “your anxiety” - to make room for the parts the current story leaves out.

04 · What happens next

From this page to a first session

Carol-Ann practises through BetterHelp, so the route in is BetterHelp's. This is that sequence, written by Maker Therapy from the platform's published process - not a description of Carol-Ann's own practice, and not a promise about how quickly anything happens.

1. A questionnaire, not a booking form

   BetterHelp opens with a set of questions about what you are dealing with, what you want from therapy, and any preferences on the therapist. You are not booking Carol-Ann at this point.

2. Naming Carol-Ann specifically

   BetterHelp matches algorithmically by default, so asking for Carol-Ann is a step you have to take. There is a field for requesting a specific therapist during sign-up, and you can switch afterwards from your account. Starting from a link on this page does not by itself assign you to Carol-Ann.

3. If the caseload is full

   You will be offered somebody else rather than put on a waitlist. Worth knowing, because it is easy to assume a match is the person you asked for.

4. The first conversation

   A first session is typically history and orientation: what brought you, what has been tried, what you want to be different. It is also where the questions in the next section belong.

5. If the fit is wrong

   Changing therapist on BetterHelp does not need a reason. A first session that does not click is common and is not a verdict on therapy. That option existing is the main practical difference between a platform and a private practice.

05 · Before you commit

3 questions worth asking Carol-Ann

Built from what Carol-Ann actually lists, so they are answerable and specific rather than generic. Maker Therapy's, not Carol-Ann's - Carol-Ann has not seen them and is under no obligation to answer any of them.

• “You list both Cognitive Behavioural Therapy and Narrative Therapy. Which do you lean on with someone like me?”

  Those two point in different directions - one structured and led by the therapist, the other led by you. The answer tells you what the sessions will actually feel like.

• “With 20 years in, what has changed most in how you work?”

  Long experience is only an advantage if it has been examined. This tends to surface whether it has.

• “How do you handle the gap between sessions if something comes up?”

  On BetterHelp this varies a great deal by therapist. Better to know the rhythm now than to discover it on a bad week.

06 · Practical details

Credentials and licensing

Credential

LCPC

Licensed in

Maine

Licence

ME LCPC CC3281

Licence number

CC3281

Licence expires

30 Nov 2027

NPI

1962524934

Years in practice

20

Gender

Female

Languages

English

International clients

Not accepted

Listed since

15 May 2026

07 · Provenance

Where every line on this page came from

Carol-Ann's name, credential, state, subjects, approaches and biography are read from BetterHelp's therapist roster, which Maker Therapy re-reads once a day; this page reflects the reading taken on 7 Nov 2026. The licence number and NPI are cross-checked against public registers.

The plain-English method descriptions, the first-session walkthrough and the questions are written by Maker Therapy and labelled as such wherever they appear.

Maker Therapy is not BetterHelp, does not take bookings, and has not met Carol-Ann. There are no reviews or ratings on this page because we have no way to verify one. If you start therapy through a link here, we may be paid a commission - it does not change your price and it does not affect who appears here or in what order.

Something on this page wrong or out of date? Report it and it will be checked against the source.