01 · Who Crystal works with

Crystal works with stress, Anxiety, relationship issues and anger management

Crystal lists 14 specialisms and 25 further focus areas. Specialisms are the subjects Crystal chose to list first, which is the closest a listing gets to “this is my actual practice”.

02 · In Crystal's own words

What Crystal says about the work

Reproduced in full and unedited - not summarised, not tightened, not rewritten in a house voice.

Hello there, my name is Crystal Dungan, and I am a Licensed Professional Counselor. I hold a masters in Community Counseling from Webster University. I got my start in counseling working at a psychiatric hospital working with a large variety in population varying from adults, military, veterans, senior behavioral, rehabilitation services, and children and adolescents. Currently I have the privilege of working with the military and their families focusing on short term solution based counseling; working with individuals or focusing on couples counseling.

My approach to counseling is some what laid back, I like my client to feel relaxed and at ease, to feel as if they are having a conversation with a friend. I still maintain professional boundaries, but try to remove any anxiety that comes with receiving any new services. My style is very flexible and I will do my best to tailor my approach to best suit your needs.

This is my life's passion and I look forward to sharing that experience with you.

Crystal Dungan, on the BetterHelp listing · read 9 Oct 2026

03 · How Crystal works

The 6 approaches Crystal lists, in plain English

These are the clinical methods Crystal lists. The descriptions are Maker Therapy's, not Crystal's - a general explanation of what each method is, so the list means something before you have spoken to anybody. They are not a claim about how Crystal runs a session.

Client-Centred TherapyPerson-centred · Rogerian

The therapist does not steer toward a technique or a diagnosis. They offer sustained, non-judgemental attention and reflect back what they hear, on the premise that people find their own direction when they are genuinely listened to. Often what people mean by “someone who just gets it”.

Cognitive Behavioural TherapyCBT

Structured, present-focused work on the loop between what you think, how you feel and what you then do. Usually means noticing a thought pattern in the room, testing it against evidence, and practising something different between sessions. Among the most heavily researched talking therapies for depression and anxiety.

The Gottman Method

A couples approach built on decades of observational research into what distinguishes relationships that last. Structured and assessment-led: it maps friendship, conflict and shared meaning, then works on the specific mechanics of how the two of you argue.

Mindfulness-Based TherapyMBCT

Trains attention on what is happening right now - body, breath, the thought as it arrives - so distress can be observed rather than automatically acted on. Strongest evidence is in preventing depression from recurring, and it is usually taught as a practice you keep doing outside the session.

Motivational InterviewingMI

A way of talking about change with somebody who is genuinely in two minds about it. The therapist does not argue for the change; they help you say your own reasons out loud, which is the part that predicts whether it happens. Common around substance use and health behaviour.

Solution-Focused Brief TherapySFBT

Starts from where you want to end up rather than from how you got here. Sessions look for the times the problem is already smaller and work out what is different about those, so the number of sessions tends to be short and the work concrete.

04 · What happens next

From this page to a first session

Crystal practises through BetterHelp, so the route in is BetterHelp's. This is that sequence, written by Maker Therapy from the platform's published process - not a description of Crystal's own practice, and not a promise about how quickly anything happens.

1. A questionnaire, not a booking form

   BetterHelp opens with a set of questions about what you are dealing with, what you want from therapy, and any preferences on the therapist. You are not booking Crystal at this point.

2. Naming Crystal specifically

   BetterHelp matches algorithmically by default, so asking for Crystal is a step you have to take. There is a field for requesting a specific therapist during sign-up, and you can switch afterwards from your account. Starting from a link on this page does not by itself assign you to Crystal.

3. If the caseload is full

   You will be offered somebody else rather than put on a waitlist. Worth knowing, because it is easy to assume a match is the person you asked for.

4. The first conversation

   A first session is typically history and orientation: what brought you, what has been tried, what you want to be different. It is also where the questions in the next section belong.

5. If the fit is wrong

   Changing therapist on BetterHelp does not need a reason. A first session that does not click is common and is not a verdict on therapy. That option existing is the main practical difference between a platform and a private practice.

05 · Before you commit

3 questions worth asking Crystal

Built from what Crystal actually lists, so they are answerable and specific rather than generic. Maker Therapy's, not Crystal's - Crystal has not seen them and is under no obligation to answer any of them.

• “You list both Cognitive Behavioural Therapy and Client-Centred Therapy. Which do you lean on with someone like me?”

  Those two point in different directions - one structured and led by the therapist, the other led by you. The answer tells you what the sessions will actually feel like.

• “How do you decide when someone is ready to work on a traumatic memory itself?”

  Pacing is the biggest safety question in trauma work. A clear, unhurried answer here matters more than any credential.

• “How do you handle the gap between sessions if something comes up?”

  On BetterHelp this varies a great deal by therapist. Better to know the rhythm now than to discover it on a bad week.

06 · Practical details

Credentials and licensing

Credential

LPC

Licensed in

Texas

Licence

TX LPC 68420

Licence number

68420

Licence expires

31 Dec 2026

NPI

1376947390

Years in practice

10

Gender

Female

Languages

English

International clients

Not accepted

Listed since

15 May 2026

07 · Provenance

Where every line on this page came from

Crystal's name, credential, state, subjects, approaches and biography are read from BetterHelp's therapist roster, which Maker Therapy re-reads once a day; this page reflects the reading taken on 9 Oct 2026. The licence number and NPI are cross-checked against public registers.

The plain-English method descriptions, the first-session walkthrough and the questions are written by Maker Therapy and labelled as such wherever they appear.

Maker Therapy is not BetterHelp, does not take bookings, and has not met Crystal. There are no reviews or ratings on this page because we have no way to verify one. If you start therapy through a link here, we may be paid a commission - it does not change your price and it does not affect who appears here or in what order.

Something on this page wrong or out of date? Report it and it will be checked against the source.