01 · Who Genna works with

Genna works with addictions, relationship issues and family conflicts

Genna lists 17 specialisms and 43 further focus areas. Specialisms are the subjects Genna chose to list first, which is the closest a listing gets to “this is my actual practice”.

02 · In Genna's own words

What Genna says about the work

Reproduced in full and unedited - not summarised, not tightened, not rewritten in a house voice.

I am a Licensed Mental Health Counselor with over 5 years of experience working in the substance abuse/addiction field and in private practice. Currently I am the Clinical Director of a substance abuse facility, and operate a small private practice. I have helped clients with a variety of issues including substance abuse, trauma, process/cross addictions, eating disorders, anxiety, depression, mood disorders, ADHD, OCD, relationship and family issues, stress, phase of life issues, low self-esteem, and personality disorders. I have also had a lot of experience working with many different cultures and pride myself on being highly culturally sensitive and knowledgeable.

My approach to therapy is warm yet direct. I enjoy encouraging and empowering my clients to make positive changes in their lives. I provide a non-bias, non-judgmental atmosphere, and supportive atmosphere. I utilize a variety of different theories and techniques including CBT, DBT, motivational interviewing, Rapid Trauma Resolution, solution-focused therapy, positive psychology, family and couples counseling, and more. I maintain several certifications and have been trained in specific therapies including: Mastered Certified Addiction Professional; Internationally Certified Alcohol and Drug Counselor; Advanced Certified Relapse Prevention Specialist; Rapid Trauma Resolution w/Clinical Hypnosis; Gottman Couples Therapy, Level 1 Certified; DBT skills, and EMDR.

I commend anyone who is looking to better themselves. It takes courage to seek for a more fulfilling and happier life and to take the first steps towards a change. If you are ready to take that step I am here to support and empower you. I look forward to working with you!

Genna Cincogrono, on the BetterHelp listing · read 9 Oct 2026

03 · How Genna works

The 5 approaches Genna lists, in plain English

These are the clinical methods Genna lists. The descriptions are Maker Therapy's, not Genna's - a general explanation of what each method is, so the list means something before you have spoken to anybody. They are not a claim about how Genna runs a session.

Cognitive Behavioural TherapyCBT

Structured, present-focused work on the loop between what you think, how you feel and what you then do. Usually means noticing a thought pattern in the room, testing it against evidence, and practising something different between sessions. Among the most heavily researched talking therapies for depression and anxiety.

Eye Movement Desensitisation and ReprocessingEMDR

A structured trauma protocol in which you hold a distressing memory in mind while following a repeated side-to-side cue. The mechanism is still debated; the outcome data in post-traumatic stress is strong enough that it appears in national treatment guidelines.

Motivational InterviewingMI

A way of talking about change with somebody who is genuinely in two minds about it. The therapist does not argue for the change; they help you say your own reasons out loud, which is the part that predicts whether it happens. Common around substance use and health behaviour.

Solution-Focused Brief TherapySFBT

Starts from where you want to end up rather than from how you got here. Sessions look for the times the problem is already smaller and work out what is different about those, so the number of sessions tends to be short and the work concrete.

Trauma-Focused TherapyTF-CBT · trauma-informed

CBT adapted for people whose difficulty is rooted in a frightening or overwhelming event. Pacing is the point: safety and stabilisation come first, the memory itself is approached gradually and only when you are ready, and the aim is that recalling it stops hijacking the present.

04 · What happens next

From this page to a first session

Genna practises through BetterHelp, so the route in is BetterHelp's. This is that sequence, written by Maker Therapy from the platform's published process - not a description of Genna's own practice, and not a promise about how quickly anything happens.

1. A questionnaire, not a booking form

   BetterHelp opens with a set of questions about what you are dealing with, what you want from therapy, and any preferences on the therapist. You are not booking Genna at this point.

2. Naming Genna specifically

   BetterHelp matches algorithmically by default, so asking for Genna is a step you have to take. There is a field for requesting a specific therapist during sign-up, and you can switch afterwards from your account. Starting from a link on this page does not by itself assign you to Genna.

3. If the caseload is full

   You will be offered somebody else rather than put on a waitlist. Worth knowing, because it is easy to assume a match is the person you asked for.

4. The first conversation

   A first session is typically history and orientation: what brought you, what has been tried, what you want to be different. It is also where the questions in the next section belong.

5. If the fit is wrong

   Changing therapist on BetterHelp does not need a reason. A first session that does not click is common and is not a verdict on therapy. That option existing is the main practical difference between a platform and a private practice.

05 · Before you commit

2 questions worth asking Genna

Built from what Genna actually lists, so they are answerable and specific rather than generic. Maker Therapy's, not Genna's - Genna has not seen them and is under no obligation to answer any of them.

• “How do you decide when someone is ready to work on a traumatic memory itself?”

  Pacing is the biggest safety question in trauma work. A clear, unhurried answer here matters more than any credential.

• “How do you handle the gap between sessions if something comes up?”

  On BetterHelp this varies a great deal by therapist. Better to know the rhythm now than to discover it on a bad week.

06 · Practical details

Credentials and licensing

Credential

LCMHC

Licensed in

Florida

Licence

NH LCMHC 3038, FL LMHC MH15192

Licence number

MH15192

Licence expires

31 Mar 2027

NPI

1689198848

Years in practice

7

Gender

Female

Languages

English

International clients

Accepted

Listed since

9 Jun 2026

07 · Provenance

Where every line on this page came from

Genna's name, credential, state, subjects, approaches and biography are read from BetterHelp's therapist roster, which Maker Therapy re-reads once a day; this page reflects the reading taken on 9 Oct 2026. The licence number and NPI are cross-checked against public registers.

The plain-English method descriptions, the first-session walkthrough and the questions are written by Maker Therapy and labelled as such wherever they appear.

Maker Therapy is not BetterHelp, does not take bookings, and has not met Genna. There are no reviews or ratings on this page because we have no way to verify one. If you start therapy through a link here, we may be paid a commission - it does not change your price and it does not affect who appears here or in what order.

Something on this page wrong or out of date? Report it and it will be checked against the source.