01 · Who Heidi works with

Heidi works with relationship issues, parenting issues and self esteem

Heidi lists 14 specialisms and 14 further focus areas. Specialisms are the subjects Heidi chose to list first, which is the closest a listing gets to “this is my actual practice”.

02 · In Heidi's own words

What Heidi says about the work

Reproduced in full and unedited - not summarised, not tightened, not rewritten in a house voice.

I am an individual therapist licensed in both Maine and Massachusetts. I have my Master's Degree in Social Work from Boston College Graduate School of Social Work and my Bachelor of Arts Degree from Kenyon College.

I have worked with clients with a wide range of concerns including depression, anxiety, relationship issues, parenting problems and career challenges. My therapy style is warm and interactive. I believe in treating everyone with respect, sensitivity, and compassion, and I don't believe in stigmatizing labels. I use client-centered, emotionally-focused and solution-focused therapy, as well as mindfulness therapy.

My passion lies in assisting people to find their authentic self, and to improve their relationships with important people in their lives. Whether your unhappiness and struggles stem from mental health issues or life circumstances, it is my goal to help you understand your situation better and gain clarity and inner peace.

It takes courage to seek a more fulfilling and happier life and to take the first steps towards change. If you are ready to take that step, I am here to support and empower you.

I look forward to working with you!

Heidi Steinert, on the BetterHelp listing · read 8 Nov 2026

03 · How Heidi works

The 4 approaches Heidi lists, in plain English

These are the clinical methods Heidi lists. The descriptions are Maker Therapy's, not Heidi's - a general explanation of what each method is, so the list means something before you have spoken to anybody. They are not a claim about how Heidi runs a session.

Client-Centred TherapyPerson-centred · Rogerian

The therapist does not steer toward a technique or a diagnosis. They offer sustained, non-judgemental attention and reflect back what they hear, on the premise that people find their own direction when they are genuinely listened to. Often what people mean by “someone who just gets it”.

Emotionally Focused TherapyEFT

Built for couples and rooted in attachment: the recurring argument is treated as a cycle two people are stuck in rather than as one person's fault. Sessions work to interrupt the cycle and get to what each person is actually asking for underneath it.

Mindfulness-Based TherapyMBCT

Trains attention on what is happening right now - body, breath, the thought as it arrives - so distress can be observed rather than automatically acted on. Strongest evidence is in preventing depression from recurring, and it is usually taught as a practice you keep doing outside the session.

Solution-Focused Brief TherapySFBT

Starts from where you want to end up rather than from how you got here. Sessions look for the times the problem is already smaller and work out what is different about those, so the number of sessions tends to be short and the work concrete.

04 · What happens next

From this page to a first session

Heidi practises through BetterHelp, so the route in is BetterHelp's. This is that sequence, written by Maker Therapy from the platform's published process - not a description of Heidi's own practice, and not a promise about how quickly anything happens.

1. A questionnaire, not a booking form

   BetterHelp opens with a set of questions about what you are dealing with, what you want from therapy, and any preferences on the therapist. You are not booking Heidi at this point.

2. Naming Heidi specifically

   BetterHelp matches algorithmically by default, so asking for Heidi is a step you have to take. There is a field for requesting a specific therapist during sign-up, and you can switch afterwards from your account. Starting from a link on this page does not by itself assign you to Heidi.

3. If the caseload is full

   You will be offered somebody else rather than put on a waitlist. Worth knowing, because it is easy to assume a match is the person you asked for.

4. The first conversation

   A first session is typically history and orientation: what brought you, what has been tried, what you want to be different. It is also where the questions in the next section belong.

5. If the fit is wrong

   Changing therapist on BetterHelp does not need a reason. A first session that does not click is common and is not a verdict on therapy. That option existing is the main practical difference between a platform and a private practice.

05 · Before you commit

2 questions worth asking Heidi

Built from what Heidi actually lists, so they are answerable and specific rather than generic. Maker Therapy's, not Heidi's - Heidi has not seen them and is under no obligation to answer any of them.

• “You list both Solution-Focused Brief Therapy and Client-Centred Therapy. Which do you lean on with someone like me?”

  Those two point in different directions - one structured and led by the therapist, the other led by you. The answer tells you what the sessions will actually feel like.

• “How do you handle the gap between sessions if something comes up?”

  On BetterHelp this varies a great deal by therapist. Better to know the rhythm now than to discover it on a bad week.

06 · Practical details

Credentials and licensing

Credential

LICSW

Licensed in

Massachusetts

Licence

MA LICSW 110691

Licence number

110691

Licence expires

30 Oct 2028

NPI

1437657244

Years in practice

4

Gender

Female

Languages

English

International clients

Not accepted

Listed since

15 May 2026

07 · Provenance

Where every line on this page came from

Heidi's name, credential, state, subjects, approaches and biography are read from BetterHelp's therapist roster, which Maker Therapy re-reads once a day; this page reflects the reading taken on 8 Nov 2026. The licence number and NPI are cross-checked against public registers.

The plain-English method descriptions, the first-session walkthrough and the questions are written by Maker Therapy and labelled as such wherever they appear.

Maker Therapy is not BetterHelp, does not take bookings, and has not met Heidi. There are no reviews or ratings on this page because we have no way to verify one. If you start therapy through a link here, we may be paid a commission - it does not change your price and it does not affect who appears here or in what order.

Something on this page wrong or out of date? Report it and it will be checked against the source.