01 · Who Ivanna works with

Ivanna works with relationship issues, family conflicts and trauma and abuse

Ivanna lists 5 specialisms and 30 further focus areas. Specialisms are the subjects Ivanna chose to list first, which is the closest a listing gets to “this is my actual practice”.

02 · In Ivanna's own words

What Ivanna says about the work

Reproduced in full and unedited - not summarised, not tightened, not rewritten in a house voice.

I'm a therapist dedicated to supporting individuals through life's most meaningful challenges. I bring a compassionate, culturally responsive approach to my work, honoring the unique identities and experiences of the people I serve.

I specialize in helping clients navigate relationship dynamics, family conflicts, and trauma recovery. My focus extends to supporting you with grief, career transitions, social anxiety, attachment patterns, and questions around identity and sexuality. I'm also experienced in working with women's issues, immigration concerns, military and first responder experiences, and multicultural challenges.

My therapeutic approach centers on building authentic connection and fostering self-compassion. I work with you on communication skills, processing guilt and shame, exploring life purpose, and addressing patterns that may feel limiting-whether related to control, avoidance, or commitment. I'm here to support you through major life transitions, including pregnancy, midlife shifts, and young adult challenges.

I believe in creating a space where you feel genuinely seen and respected. My goal is to walk alongside you with warmth, authenticity, and a deep commitment to your growth and healing.

Ivanna Troch-Candelo, on the BetterHelp listing · read 9 Oct 2026

03 · What happens next

From this page to a first session

Ivanna practises through BetterHelp, so the route in is BetterHelp's. This is that sequence, written by Maker Therapy from the platform's published process - not a description of Ivanna's own practice, and not a promise about how quickly anything happens.

1. A questionnaire, not a booking form

   BetterHelp opens with a set of questions about what you are dealing with, what you want from therapy, and any preferences on the therapist. You are not booking Ivanna at this point.

2. Naming Ivanna specifically

   BetterHelp matches algorithmically by default, so asking for Ivanna is a step you have to take. There is a field for requesting a specific therapist during sign-up, and you can switch afterwards from your account. Starting from a link on this page does not by itself assign you to Ivanna.

3. If the caseload is full

   You will be offered somebody else rather than put on a waitlist. Worth knowing, because it is easy to assume a match is the person you asked for.

4. The first conversation

   A first session is typically history and orientation: what brought you, what has been tried, what you want to be different. It is also where the questions in the next section belong.

5. If the fit is wrong

   Changing therapist on BetterHelp does not need a reason. A first session that does not click is common and is not a verdict on therapy. That option existing is the main practical difference between a platform and a private practice.

04 · Before you commit

3 questions worth asking Ivanna

Built from what Ivanna actually lists, so they are answerable and specific rather than generic. Maker Therapy's, not Ivanna's - Ivanna has not seen them and is under no obligation to answer any of them.

• “How do you decide when someone is ready to work on a traumatic memory itself?”

  Pacing is the biggest safety question in trauma work. A clear, unhurried answer here matters more than any credential.

• “How do you handle the gap between sessions if something comes up?”

  On BetterHelp this varies a great deal by therapist. Better to know the rhythm now than to discover it on a bad week.

• “You offer sessions in English and Spanish. Does the work change depending on which we use?”

  People often reach different material in a first language than in a second. Worth naming before you choose.

05 · Practical details

Credentials and licensing

Credential

LPC

Licensed in

Texas

Licence

TX LPC 94230

Licence number

94230

Licence expires

30 Sep 2027

NPI

1164163986

Years in practice

3

Gender

Female

Languages

English, Spanish

International clients

Not accepted

Listed since

13 Aug 2026

06 · Provenance

Where every line on this page came from

Ivanna's name, credential, state, subjects, approaches and biography are read from BetterHelp's therapist roster, which Maker Therapy re-reads once a day; this page reflects the reading taken on 9 Oct 2026. The licence number and NPI are cross-checked against public registers.

The plain-English method descriptions, the first-session walkthrough and the questions are written by Maker Therapy and labelled as such wherever they appear.

Maker Therapy is not BetterHelp, does not take bookings, and has not met Ivanna. There are no reviews or ratings on this page because we have no way to verify one. If you start therapy through a link here, we may be paid a commission - it does not change your price and it does not affect who appears here or in what order.

Something on this page wrong or out of date? Report it and it will be checked against the source.