Practitioner record · Checked 9 Oct 2026
Jana Carroll-Thomas has been in practice 5 years and is licensed in Ohio. Jana lists LGBT, trauma and abuse and self esteem among 11 subjects on the BetterHelp roster.
Everything below is either quoted from Jana's own BetterHelp listing, taken from public licensing records, or written by Maker Therapy and labelled as such. Nothing here is an availability promise, a review, or a rating.
01 · Who Jana works with
Jana lists 11 specialisms. Specialisms are the subjects Jana chose to list first, which is the closest a listing gets to “this is my actual practice”.
02 · In Jana's own words
Reproduced in full and unedited - not summarised, not tightened, not rewritten in a house voice.
I lived in Michigan for 44 years until my relocating a year ago to Ohio for lots of major life changes! Making such a dramatic change to my life has been so rewarding. What we can accomplish when we step outside of our comfort zone!
I received my Master of Social Work degree from Michigan State University in 2004, where I graduated with honors. I am currently a licensed social worker in Michigan and I also have my LISW certification in Ohio.
I worked in the field of child welfare for 19 years as a worker and then a supervisor so child abuse and the resulting trauma are among my specialties. I am currently a supervisor in an agency where we ensure that those living with HIV get access to all things needed to thrive.
I practiced individual counseling in Michigan for over five years. I have worked with people with a wide range of concerns including depression, relationship issues (including domestic violence), self-esteem, LBGTQ, anxiety/stress/panic attacks, OCD, ADD, and others.
I live my life, both personally and professionally, as I treat all people with dignity, sensitivity, compassion, and respect. I do not judge anyone, regardless of their life situation. My counseling style is warm and interactive, focusing on mindfulness. My approach involves cognitive theory (one's thinking directly effects one's decision-making); humanistic (growth and self-actualization); and holistic (visualization, meditation, guided imagery).
We will develop goals and a treatment plan together and our conversations will be tailored to what you need from me and what works best for you.
It takes courage to seek out ways to live a fulfilling and happier life and to take the first steps towards a change. I am proud of you for taking those first steps and I am here to support and empower you.
I look forward to working with you!
Jana Carroll-Thomas, on the BetterHelp listing · read 9 Oct 2026
03 · How Jana works
These are the clinical methods Jana lists. The descriptions are Maker Therapy's, not Jana's - a general explanation of what each method is, so the list means something before you have spoken to anybody. They are not a claim about how Jana runs a session.
04 · What happens next
Jana practises through BetterHelp, so the route in is BetterHelp's. This is that sequence, written by Maker Therapy from the platform's published process - not a description of Jana's own practice, and not a promise about how quickly anything happens.
BetterHelp opens with a set of questions about what you are dealing with, what you want from therapy, and any preferences on the therapist. You are not booking Jana at this point.
BetterHelp matches algorithmically by default, so asking for Jana is a step you have to take. There is a field for requesting a specific therapist during sign-up, and you can switch afterwards from your account. Starting from a link on this page does not by itself assign you to Jana.
You will be offered somebody else rather than put on a waitlist. Worth knowing, because it is easy to assume a match is the person you asked for.
A first session is typically history and orientation: what brought you, what has been tried, what you want to be different. It is also where the questions in the next section belong.
Changing therapist on BetterHelp does not need a reason. A first session that does not click is common and is not a verdict on therapy. That option existing is the main practical difference between a platform and a private practice.
05 · Before you commit
Built from what Jana actually lists, so they are answerable and specific rather than generic. Maker Therapy's, not Jana's - Jana has not seen them and is under no obligation to answer any of them.
“How do you decide when someone is ready to work on a traumatic memory itself?”
Pacing is the biggest safety question in trauma work. A clear, unhurried answer here matters more than any credential.
“How do you handle the gap between sessions if something comes up?”
On BetterHelp this varies a great deal by therapist. Better to know the rhythm now than to discover it on a bad week.
06 · Practical details
07 · Provenance
Jana's name, credential, state, subjects, approaches and biography are read from BetterHelp's therapist roster, which Maker Therapy re-reads once a day; this page reflects the reading taken on 9 Oct 2026. The licence number and NPI are cross-checked against public registers.
The plain-English method descriptions, the first-session walkthrough and the questions are written by Maker Therapy and labelled as such wherever they appear.
Maker Therapy is not BetterHelp, does not take bookings, and has not met Jana. There are no reviews or ratings on this page because we have no way to verify one. If you start therapy through a link here, we may be paid a commission - it does not change your price and it does not affect who appears here or in what order.
Something on this page wrong or out of date? Report it and it will be checked against the source.
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