01 · Who Jenna works with

Jenna works with stress, Anxiety, trauma and abuse and self esteem

Jenna lists 18 specialisms and 26 further focus areas. Specialisms are the subjects Jenna chose to list first, which is the closest a listing gets to “this is my actual practice”.

02 · In Jenna's own words

What Jenna says about the work

Reproduced in full and unedited - not summarised, not tightened, not rewritten in a house voice.

Hello! I want to welcome you and praise you for being proactive regarding your mental health. It is a powerful thing to acknowledge there are areas of your life or symptoms you are experiencing that you would like to change, and signing up for counseling is a big step towards reaching your goals. Below is some information on who I am and how I will be able to help you throughout this journey.

I believe the cornerstone to therapy is empathetic understanding paired with proactive behavioral change. Together we will create a secure place in which you can explore your thoughts, feelings, and behaviors in a non-judgmental way in order to understand what they are trying to provide to you. By reframing our cognitive, somatic, and behavioral actions in this way, we can learn to make sense of even the largest, scariest misbehaviors. With that new understanding, we will then discuss and practice applicable techniques you can utilize outside of therapy to achieve that reward in a different, healthier way.

In my practice, I use a client-centered, eclectic approach. I have experience in several empirically-proven therapeutic modalities, and I choose which modalities to use based on what changes you, the client, decide you want to make in your life. I tend towards more process-oriented approaches, including (but not limited to) Mindfulness-Based Cognitive Therapy, Acceptance and Commitment Therapy, Internal Family Systems, and Eye Movement Desensitizing and Reprocessing therapy (EMDR). I have found that these therapies reprocess symptoms clients are experiencing with their somatic, right-brain processing centers and their verbal, left-brain processing centers simultaneously, leading to more integrated and sustainable life changes in a shorter amount of time. I also have experience in Cognitive Behavioral Therapy, Assertiveness Training, and Behavioral Modification techniques.

I am a Licensed Independent Clinical Social Worker, currently practicing in West Virginia. I graduated with a bachelor’s degree in psychology from Washington College in 2009 and a master’s degree in social work from West Virginia university in 2011. I have been providing mental health therapy in an outpatient setting for the last nine years and have had the pleasure of meeting and helping a wide variety of people learn to understand, process through, and manage a range of symptoms.

If this type of therapy resonates with you, I would love to work with you. Regardless of whether you choose me as your therapist, I am very happy you have chosen to start proactively working on your mental wellbeing, and I wish you the best on your journey!

Jenna Lapointe, on the BetterHelp listing · read 7 Oct 2026

03 · How Jenna works

The 9 approaches Jenna lists, in plain English

These are the clinical methods Jenna lists. The descriptions are Maker Therapy's, not Jenna's - a general explanation of what each method is, so the list means something before you have spoken to anybody. They are not a claim about how Jenna runs a session.

Acceptance and Commitment TherapyACT

Rather than trying to argue a painful thought away, ACT works on loosening its grip and getting on with what matters to you anyway. Sessions spend real time naming your values, then building action around them while difficult feelings are still present.

Client-Centred TherapyPerson-centred · Rogerian

The therapist does not steer toward a technique or a diagnosis. They offer sustained, non-judgemental attention and reflect back what they hear, on the premise that people find their own direction when they are genuinely listened to. Often what people mean by “someone who just gets it”.

Cognitive Behavioural TherapyCBT

Structured, present-focused work on the loop between what you think, how you feel and what you then do. Usually means noticing a thought pattern in the room, testing it against evidence, and practising something different between sessions. Among the most heavily researched talking therapies for depression and anxiety.

Eye Movement Desensitisation and ReprocessingEMDR

A structured trauma protocol in which you hold a distressing memory in mind while following a repeated side-to-side cue. The mechanism is still debated; the outcome data in post-traumatic stress is strong enough that it appears in national treatment guidelines.

Mindfulness-Based TherapyMBCT

Trains attention on what is happening right now - body, breath, the thought as it arrives - so distress can be observed rather than automatically acted on. Strongest evidence is in preventing depression from recurring, and it is usually taught as a practice you keep doing outside the session.

Motivational InterviewingMI

A way of talking about change with somebody who is genuinely in two minds about it. The therapist does not argue for the change; they help you say your own reasons out loud, which is the part that predicts whether it happens. Common around substance use and health behaviour.

Narrative Therapy

Treats the story you tell about your life as something that can be examined and retold rather than as the plain facts. Separates the person from the problem - “the anxiety” rather than “your anxiety” - to make room for the parts the current story leaves out.

Trauma-Focused TherapyTF-CBT · trauma-informed

CBT adapted for people whose difficulty is rooted in a frightening or overwhelming event. Pacing is the point: safety and stabilisation come first, the memory itself is approached gradually and only when you are ready, and the aim is that recalling it stops hijacking the present.

Internal Family SystemsIFS

Treats the mind as made up of parts - the critic, the one who withdraws, the one that keeps everything running - each of which is trying to protect you. The work is getting to know them rather than overruling them.

Also listed

• Somatic Therapy

04 · What happens next

From this page to a first session

Jenna practises through BetterHelp, so the route in is BetterHelp's. This is that sequence, written by Maker Therapy from the platform's published process - not a description of Jenna's own practice, and not a promise about how quickly anything happens.

1. A questionnaire, not a booking form

   BetterHelp opens with a set of questions about what you are dealing with, what you want from therapy, and any preferences on the therapist. You are not booking Jenna at this point.

2. Naming Jenna specifically

   BetterHelp matches algorithmically by default, so asking for Jenna is a step you have to take. There is a field for requesting a specific therapist during sign-up, and you can switch afterwards from your account. Starting from a link on this page does not by itself assign you to Jenna.

3. If the caseload is full

   You will be offered somebody else rather than put on a waitlist. Worth knowing, because it is easy to assume a match is the person you asked for.

4. The first conversation

   A first session is typically history and orientation: what brought you, what has been tried, what you want to be different. It is also where the questions in the next section belong.

5. If the fit is wrong

   Changing therapist on BetterHelp does not need a reason. A first session that does not click is common and is not a verdict on therapy. That option existing is the main practical difference between a platform and a private practice.

05 · Before you commit

3 questions worth asking Jenna

Built from what Jenna actually lists, so they are answerable and specific rather than generic. Maker Therapy's, not Jenna's - Jenna has not seen them and is under no obligation to answer any of them.

• “You list both Cognitive Behavioural Therapy and Client-Centred Therapy. Which do you lean on with someone like me?”

  Those two point in different directions - one structured and led by the therapist, the other led by you. The answer tells you what the sessions will actually feel like.

• “How do you decide when someone is ready to work on a traumatic memory itself?”

  Pacing is the biggest safety question in trauma work. A clear, unhurried answer here matters more than any credential.

• “How do you handle the gap between sessions if something comes up?”

  On BetterHelp this varies a great deal by therapist. Better to know the rhythm now than to discover it on a bad week.

06 · Practical details

Credentials and licensing

Credential

LCSW

Licensed in

West Virginia

Licence

IL LCSW 149.028265, WV LICSW DP00943882

Licence number

DP00943882

Licence expires

1 Aug 2027

NPI

1417243155

Years in practice

13

Gender

Female

Languages

English

International clients

Not accepted

Listed since

15 May 2026

07 · Provenance

Where every line on this page came from

Jenna's name, credential, state, subjects, approaches and biography are read from BetterHelp's therapist roster, which Maker Therapy re-reads once a day; this page reflects the reading taken on 7 Oct 2026. The licence number and NPI are cross-checked against public registers.

The plain-English method descriptions, the first-session walkthrough and the questions are written by Maker Therapy and labelled as such wherever they appear.

Maker Therapy is not BetterHelp, does not take bookings, and has not met Jenna. There are no reviews or ratings on this page because we have no way to verify one. If you start therapy through a link here, we may be paid a commission - it does not change your price and it does not affect who appears here or in what order.

Something on this page wrong or out of date? Report it and it will be checked against the source.