01 · Who Jill works with

Jill works with stress, Anxiety, relationship issues and family conflicts

Jill lists 17 specialisms and 23 further focus areas. Specialisms are the subjects Jill chose to list first, which is the closest a listing gets to “this is my actual practice”.

02 · In Jill's own words

What Jill says about the work

Reproduced in full and unedited - not summarised, not tightened, not rewritten in a house voice.

If you are seeking online counseling support, you are among thousands of others currently struggling with depression, anxiety, illness, loss, trauma or other critical stress, whose timely access to care requires the flexibility of services offered by BetterHelp.

As a Master of Social Work, and Licensed Clinical Social Worker (LCSW), I have over 30 years’ experience working with families and children across numerous settings, to include private non-profits, mental health, social services and K-12 education. I have worked with adults around issues of abuse and neglect, domestic violence, parent-child conflict, intergenerational trauma, and other associated diagnoses, to include depression, anxiety, suicidal ideation, self-harm, and substance abuse. I retired from public education as a Director of Student Support Services in July 2020 and am currently also rostered as a Resiliency Educator. The training curricula used in this work is trauma-informed and heavily steeped in the body’s neuro-biological response to stress.

My approach to treatment is holistic, strengths-based, client centered, and solutions focused. I employ several techniques, to include Cognitive Behavioral Therapy, Mindfulness training, psycho-educational counseling, resiliency tools, and case management, should there be a need for advocacy or other community supports. As a clinical social worker, I involve the client in their treatment to ensure the plan includes their goals and desired outcomes. Guided by the NASW Code of Ethics, my personal style is non-judgmental, respectful, genuine and sensitive to the individual’s situation. I am very comfortable dealing with individuals, couples, or families that are experiencing a crisis, and strive to provide a welcoming, safe space to a diverse client population.

Above all else, the relationship formed during our work together is critical to your success and satisfaction with the services offered. I have found that using the video option during sessions is the quickest and best way to create a strong, therapeutic connection, and encourage my clients to use that format whenever possible. My professional goal for all is to provide clients with the skills needed to manage their current circumstances along with the ability to apply those skills to future issues. Everyone’s journey includes inevitable bumps along the way. If my strategic approach aligns with your counseling expectations, I’m here to help you achieve your goals.

Jill Duffy, on the BetterHelp listing · read 9 Oct 2026

03 · How Jill works

The 5 approaches Jill lists, in plain English

These are the clinical methods Jill lists. The descriptions are Maker Therapy's, not Jill's - a general explanation of what each method is, so the list means something before you have spoken to anybody. They are not a claim about how Jill runs a session.

Client-Centred TherapyPerson-centred · Rogerian

The therapist does not steer toward a technique or a diagnosis. They offer sustained, non-judgemental attention and reflect back what they hear, on the premise that people find their own direction when they are genuinely listened to. Often what people mean by “someone who just gets it”.

Cognitive Behavioural TherapyCBT

Structured, present-focused work on the loop between what you think, how you feel and what you then do. Usually means noticing a thought pattern in the room, testing it against evidence, and practising something different between sessions. Among the most heavily researched talking therapies for depression and anxiety.

Mindfulness-Based TherapyMBCT

Trains attention on what is happening right now - body, breath, the thought as it arrives - so distress can be observed rather than automatically acted on. Strongest evidence is in preventing depression from recurring, and it is usually taught as a practice you keep doing outside the session.

Solution-Focused Brief TherapySFBT

Starts from where you want to end up rather than from how you got here. Sessions look for the times the problem is already smaller and work out what is different about those, so the number of sessions tends to be short and the work concrete.

Trauma-Focused TherapyTF-CBT · trauma-informed

CBT adapted for people whose difficulty is rooted in a frightening or overwhelming event. Pacing is the point: safety and stabilisation come first, the memory itself is approached gradually and only when you are ready, and the aim is that recalling it stops hijacking the present.

04 · What happens next

From this page to a first session

Jill practises through BetterHelp, so the route in is BetterHelp's. This is that sequence, written by Maker Therapy from the platform's published process - not a description of Jill's own practice, and not a promise about how quickly anything happens.

1. A questionnaire, not a booking form

   BetterHelp opens with a set of questions about what you are dealing with, what you want from therapy, and any preferences on the therapist. You are not booking Jill at this point.

2. Naming Jill specifically

   BetterHelp matches algorithmically by default, so asking for Jill is a step you have to take. There is a field for requesting a specific therapist during sign-up, and you can switch afterwards from your account. Starting from a link on this page does not by itself assign you to Jill.

3. If the caseload is full

   You will be offered somebody else rather than put on a waitlist. Worth knowing, because it is easy to assume a match is the person you asked for.

4. The first conversation

   A first session is typically history and orientation: what brought you, what has been tried, what you want to be different. It is also where the questions in the next section belong.

5. If the fit is wrong

   Changing therapist on BetterHelp does not need a reason. A first session that does not click is common and is not a verdict on therapy. That option existing is the main practical difference between a platform and a private practice.

05 · Before you commit

3 questions worth asking Jill

Built from what Jill actually lists, so they are answerable and specific rather than generic. Maker Therapy's, not Jill's - Jill has not seen them and is under no obligation to answer any of them.

• “You list both Cognitive Behavioural Therapy and Client-Centred Therapy. Which do you lean on with someone like me?”

  Those two point in different directions - one structured and led by the therapist, the other led by you. The answer tells you what the sessions will actually feel like.

• “How do you decide when someone is ready to work on a traumatic memory itself?”

  Pacing is the biggest safety question in trauma work. A clear, unhurried answer here matters more than any credential.

• “How do you handle the gap between sessions if something comes up?”

  On BetterHelp this varies a great deal by therapist. Better to know the rhythm now than to discover it on a bad week.

06 · Practical details

Credentials and licensing

Credential

LCSW

Licensed in

North Carolina

Licence

NC LCSW C005761

Licence number

C005761

Licence expires

3 Aug 2027

NPI

1215514708

Years in practice

14

Gender

Female

Languages

English

International clients

Not accepted

Listed since

15 May 2026

07 · Provenance

Where every line on this page came from

Jill's name, credential, state, subjects, approaches and biography are read from BetterHelp's therapist roster, which Maker Therapy re-reads once a day; this page reflects the reading taken on 9 Oct 2026. The licence number and NPI are cross-checked against public registers.

The plain-English method descriptions, the first-session walkthrough and the questions are written by Maker Therapy and labelled as such wherever they appear.

Maker Therapy is not BetterHelp, does not take bookings, and has not met Jill. There are no reviews or ratings on this page because we have no way to verify one. If you start therapy through a link here, we may be paid a commission - it does not change your price and it does not affect who appears here or in what order.

Something on this page wrong or out of date? Report it and it will be checked against the source.