Practitioner record · Checked 9 Oct 2026
Kelley Machado has been in practice 20 years and is licensed in Connecticut. Kelley lists stress, Anxiety, trauma and abuse and grief among 12 subjects on the BetterHelp roster.
Everything below is either quoted from Kelley's own BetterHelp listing, taken from public licensing records, or written by Maker Therapy and labelled as such. Nothing here is an availability promise, a review, or a rating.
01 · Who Kelley works with
Kelley lists 12 specialisms. Specialisms are the subjects Kelley chose to list first, which is the closest a listing gets to “this is my actual practice”.
02 · In Kelley's own words
Reproduced in full and unedited - not summarised, not tightened, not rewritten in a house voice.
Hello, my name is Kelley Machado, I am a Licensed Clinical Social Worker in Connecticut. You may wonder what does Licensed Clinical Social Worker mean, what does that allow me to do? As a Licensed Clinical Social Worker I have the unique opportunity to help people work through various points in their lives. In the years I have been a social worker I have worked with various populations of people from many socioeconomic, cultural, and racial backgrounds as well as people with various presenting concerns. I began my career working in the mental health system, then the criminal justice system, then onto medical social work including various medical issues as well as aging and end of life concerns.
I believe people can experience difficulties with coping whenever faced with a transition in life. These changes can include monumental transitions that are both good or bad, like a new job, new family members, loss, separations, disappointments, traumatic events, etc. These types of experiences can cause psychosocial distress which can have far reaching impacts on many aspects of our lives. I work with my clients who include children, adults, couples, and families to find healthy coping methods in order to gain a healthier perception of themselves which can help to strengthen their relationships with themselves and others so they can find themselves as comfortable, secure, and whole.
I take time to get to know each of my clients on an individual basis so that I can tailor approaches to care because I have learned that not one approach impacts and helps all clients. I have been trained and adapted many approaches to provide therapeutic support including cognitive behavioral, attachment theory, developmental theory, trauma theory, and dialectical behavioral theory.
Change is not easy and embarking on change takes a tremendous amount of courage and actions. I congratulate you on your wish, strength, and wisdom for seeking help and taking this first step towards making a change in your life. If you are prepared to move beyond wishes and intentions to action and fulfillment- I am here to empower and support you to achieve your goals. I would love to help you reach your goals, whatever that may be in life so you can move forward.
Kelley Machado, on the BetterHelp listing · read 9 Oct 2026
03 · What happens next
Kelley practises through BetterHelp, so the route in is BetterHelp's. This is that sequence, written by Maker Therapy from the platform's published process - not a description of Kelley's own practice, and not a promise about how quickly anything happens.
BetterHelp opens with a set of questions about what you are dealing with, what you want from therapy, and any preferences on the therapist. You are not booking Kelley at this point.
BetterHelp matches algorithmically by default, so asking for Kelley is a step you have to take. There is a field for requesting a specific therapist during sign-up, and you can switch afterwards from your account. Starting from a link on this page does not by itself assign you to Kelley.
You will be offered somebody else rather than put on a waitlist. Worth knowing, because it is easy to assume a match is the person you asked for.
A first session is typically history and orientation: what brought you, what has been tried, what you want to be different. It is also where the questions in the next section belong.
Changing therapist on BetterHelp does not need a reason. A first session that does not click is common and is not a verdict on therapy. That option existing is the main practical difference between a platform and a private practice.
04 · Before you commit
Built from what Kelley actually lists, so they are answerable and specific rather than generic. Maker Therapy's, not Kelley's - Kelley has not seen them and is under no obligation to answer any of them.
“How do you decide when someone is ready to work on a traumatic memory itself?”
Pacing is the biggest safety question in trauma work. A clear, unhurried answer here matters more than any credential.
“With 20 years in, what has changed most in how you work?”
Long experience is only an advantage if it has been examined. This tends to surface whether it has.
“How do you handle the gap between sessions if something comes up?”
On BetterHelp this varies a great deal by therapist. Better to know the rhythm now than to discover it on a bad week.
05 · Practical details
06 · Provenance
Kelley's name, credential, state, subjects, approaches and biography are read from BetterHelp's therapist roster, which Maker Therapy re-reads once a day; this page reflects the reading taken on 9 Oct 2026. The licence number and NPI are cross-checked against public registers.
The plain-English method descriptions, the first-session walkthrough and the questions are written by Maker Therapy and labelled as such wherever they appear.
Maker Therapy is not BetterHelp, does not take bookings, and has not met Kelley. There are no reviews or ratings on this page because we have no way to verify one. If you start therapy through a link here, we may be paid a commission - it does not change your price and it does not affect who appears here or in what order.
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