Practitioner record · Checked 9 Oct 2026
Kelliann Maddox has been in practice 13 years and is licensed in Florida. Kelliann lists stress, Anxiety, addictions and grief among 25 subjects on the BetterHelp roster.
Everything below is either quoted from Kelliann's own BetterHelp listing, taken from public licensing records, or written by Maker Therapy and labelled as such. Nothing here is an availability promise, a review, or a rating.
01 · Who Kelliann works with
Kelliann lists 5 specialisms and 20 further focus areas. Specialisms are the subjects Kelliann chose to list first, which is the closest a listing gets to “this is my actual practice”.
02 · In Kelliann's own words
Reproduced in full and unedited - not summarised, not tightened, not rewritten in a house voice.
Hi, I’m Kelli, a Licensed Mental Health Counselor (LMHC) in Florida and Indiana and a Licensed Clinical Addiction Counselor (LCAC) in Indiana. I have more than 13 years of professional experience as a therapist, along with many additional years working in the mental health and substance use treatment fields. Throughout my career, I have worked with individuals and families in a variety of settings, including acute and long-term psychiatric care, adolescent residential treatment, outpatient community mental health, and inpatient and outpatient dual-diagnosis treatment. These experiences have given me the opportunity to support people through some of life’s most challenging moments and have shaped my belief that healing begins with feeling safe, heard, understood, and respected. I earned my Bachelor of Science degree in Criminal Justice from Indiana University and my Master’s degree in Psychology from the University of St. Francis, with concentrations in addiction and mental health counseling. I also completed post-master’s graduate studies in Adlerian and Cognitive Behavioral Therapy at the Adler School of Professional Psychology in Chicago and earned a post-master’s certificate in Mental Health Counseling from Adler Graduate School in 2023. A significant part of my professional experience has focused on addiction and the impact substance use can have on individuals and their families. I understand that addiction can affect every area of a person’s life and often brings complicated emotions, relationship challenges, grief, and significant life consequences. I strive to provide a compassionate, nonjudgmental space where clients can explore these experiences and begin moving toward meaningful change. My areas of clinical focus include addiction and substance use, anxiety, stress, depression, low self-esteem, grief, and risk assessment. I believe that every person is the expert in their own life. My role is not to tell you who you should be, but to walk alongside you, help you gain insight into your experiences, identify your strengths and values, and support you in creating the life you want. My therapeutic approach is grounded in empathy, compassion, collaboration, and zero judgment. I draw from several evidence-based and person-centered approaches, including Client-Centered Therapy, Cognitive Behavioral Therapy (CBT), Solution-Focused Brief Therapy, Dialectical Behavior Therapy (DBT), Adlerian Therapy, Narrative Therapy, and Motivational Interviewing. I tailor therapy to each individual rather than using a one-size-fits-all approach. Together, we can determine what feels most helpful based on your goals, needs, strengths, and readiness for change. I also believe deeply in the importance of the therapeutic relationship. Creating a safe, comfortable, and supportive environment is central to my work. Whether you are struggling with a difficult situation, navigating a major life transition, working through grief, managing anxiety or depression, addressing substance use, or simply need a safe place to process what you have been experiencing, you do not have to navigate it alone. Outside of my professional life, I am a lifelong equestrian and animal lover. I enjoy equestrian sports, cycling, hiking, going to the gym, reading, and spending time with my family. My connection with horses and animals has given me a firsthand appreciation for the comfort, connection, and therapeutic benefits they can provide. I believe there is something powerful about the relationships we form with animals and the sense of safety and connection they can offer. You are the expert in your own life. I am here to offer support, hope, guidance, and a safe space to help you better understand yourself, recognize your strengths, and move toward becoming the person you want to be. Wherever you are in your journey, you are welcome here-without judgment and with hope for what comes next.
Kelliann Maddox, on the BetterHelp listing · read 9 Oct 2026
03 · What happens next
Kelliann practises through BetterHelp, so the route in is BetterHelp's. This is that sequence, written by Maker Therapy from the platform's published process - not a description of Kelliann's own practice, and not a promise about how quickly anything happens.
BetterHelp opens with a set of questions about what you are dealing with, what you want from therapy, and any preferences on the therapist. You are not booking Kelliann at this point.
BetterHelp matches algorithmically by default, so asking for Kelliann is a step you have to take. There is a field for requesting a specific therapist during sign-up, and you can switch afterwards from your account. Starting from a link on this page does not by itself assign you to Kelliann.
You will be offered somebody else rather than put on a waitlist. Worth knowing, because it is easy to assume a match is the person you asked for.
A first session is typically history and orientation: what brought you, what has been tried, what you want to be different. It is also where the questions in the next section belong.
Changing therapist on BetterHelp does not need a reason. A first session that does not click is common and is not a verdict on therapy. That option existing is the main practical difference between a platform and a private practice.
04 · Before you commit
Built from what Kelliann actually lists, so they are answerable and specific rather than generic. Maker Therapy's, not Kelliann's - Kelliann has not seen them and is under no obligation to answer any of them.
“How do you decide when someone is ready to work on a traumatic memory itself?”
Pacing is the biggest safety question in trauma work. A clear, unhurried answer here matters more than any credential.
“How do you handle the gap between sessions if something comes up?”
On BetterHelp this varies a great deal by therapist. Better to know the rhythm now than to discover it on a bad week.
05 · Practical details
06 · Provenance
Kelliann's name, credential, state, subjects, approaches and biography are read from BetterHelp's therapist roster, which Maker Therapy re-reads once a day; this page reflects the reading taken on 9 Oct 2026. The licence number and NPI are cross-checked against public registers.
The plain-English method descriptions, the first-session walkthrough and the questions are written by Maker Therapy and labelled as such wherever they appear.
Maker Therapy is not BetterHelp, does not take bookings, and has not met Kelliann. There are no reviews or ratings on this page because we have no way to verify one. If you start therapy through a link here, we may be paid a commission - it does not change your price and it does not affect who appears here or in what order.
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