01 · Who Madeleine works with

Madeleine works with stress, Anxiety, addictions and trauma and abuse

Madeleine lists 19 specialisms and 7 further focus areas. Specialisms are the subjects Madeleine chose to list first, which is the closest a listing gets to “this is my actual practice”.

02 · In Madeleine's own words

What Madeleine says about the work

Reproduced in full and unedited - not summarised, not tightened, not rewritten in a house voice.

Welcome! I am a Licensed Professional Counselor in Michigan with advanced credentials as a Certified Advanced Alcohol and Drug Counselor and a Certified Clinical Supervisor. I have training and expertise in personal development, Leadership, grief and loss, trauma, life transitions, and am a trained consultant and life coach. I enjoy helping individuals identify their strengths and build on those to pursue their goals using solution focused therapy techniques. I have experience working with individuals with post traumatic stress, anxiety, and panic disorders. I have experience providing consulting and coaching services to individuals and businesses looking to expand their offerings and pursue changes and am an experienced clinical supervisor, former CEO, and organizational change consultant. My approach is warm, strength based, and supportive. I enjoy learning about and supporting my clients as they explore and pursue their dreams and the life desired. We will work together to outline your treatment goals and the approach that will bring the most success. If you are ready to take the next steps in your healing and life journey, I would be honored to support you.

Madeleine McConnell, on the BetterHelp listing · read 9 Oct 2026

03 · How Madeleine works

The 2 approaches Madeleine lists, in plain English

These are the clinical methods Madeleine lists. The descriptions are Maker Therapy's, not Madeleine's - a general explanation of what each method is, so the list means something before you have spoken to anybody. They are not a claim about how Madeleine runs a session.

Client-Centred TherapyPerson-centred · Rogerian

The therapist does not steer toward a technique or a diagnosis. They offer sustained, non-judgemental attention and reflect back what they hear, on the premise that people find their own direction when they are genuinely listened to. Often what people mean by “someone who just gets it”.

Eye Movement Desensitisation and ReprocessingEMDR

A structured trauma protocol in which you hold a distressing memory in mind while following a repeated side-to-side cue. The mechanism is still debated; the outcome data in post-traumatic stress is strong enough that it appears in national treatment guidelines.

04 · What happens next

From this page to a first session

Madeleine practises through BetterHelp, so the route in is BetterHelp's. This is that sequence, written by Maker Therapy from the platform's published process - not a description of Madeleine's own practice, and not a promise about how quickly anything happens.

1. A questionnaire, not a booking form

   BetterHelp opens with a set of questions about what you are dealing with, what you want from therapy, and any preferences on the therapist. You are not booking Madeleine at this point.

2. Naming Madeleine specifically

   BetterHelp matches algorithmically by default, so asking for Madeleine is a step you have to take. There is a field for requesting a specific therapist during sign-up, and you can switch afterwards from your account. Starting from a link on this page does not by itself assign you to Madeleine.

3. If the caseload is full

   You will be offered somebody else rather than put on a waitlist. Worth knowing, because it is easy to assume a match is the person you asked for.

4. The first conversation

   A first session is typically history and orientation: what brought you, what has been tried, what you want to be different. It is also where the questions in the next section belong.

5. If the fit is wrong

   Changing therapist on BetterHelp does not need a reason. A first session that does not click is common and is not a verdict on therapy. That option existing is the main practical difference between a platform and a private practice.

05 · Before you commit

3 questions worth asking Madeleine

Built from what Madeleine actually lists, so they are answerable and specific rather than generic. Maker Therapy's, not Madeleine's - Madeleine has not seen them and is under no obligation to answer any of them.

• “You list both Eye Movement Desensitisation and Reprocessing and Client-Centred Therapy. Which do you lean on with someone like me?”

  Those two point in different directions - one structured and led by the therapist, the other led by you. The answer tells you what the sessions will actually feel like.

• “How do you decide when someone is ready to work on a traumatic memory itself?”

  Pacing is the biggest safety question in trauma work. A clear, unhurried answer here matters more than any credential.

• “How do you handle the gap between sessions if something comes up?”

  On BetterHelp this varies a great deal by therapist. Better to know the rhythm now than to discover it on a bad week.

06 · Practical details

Credentials and licensing

Credential

LPC

Licensed in

Michigan

Licence

MI LPC 6401015586

Licence number

6401015586

Licence expires

5 Oct 2028

NPI

1902251630

Years in practice

12

Gender

Female

Languages

English

International clients

Accepted

Listed since

9 Jun 2026

07 · Provenance

Where every line on this page came from

Madeleine's name, credential, state, subjects, approaches and biography are read from BetterHelp's therapist roster, which Maker Therapy re-reads once a day; this page reflects the reading taken on 9 Oct 2026. The licence number and NPI are cross-checked against public registers.

The plain-English method descriptions, the first-session walkthrough and the questions are written by Maker Therapy and labelled as such wherever they appear.

Maker Therapy is not BetterHelp, does not take bookings, and has not met Madeleine. There are no reviews or ratings on this page because we have no way to verify one. If you start therapy through a link here, we may be paid a commission - it does not change your price and it does not affect who appears here or in what order.

Something on this page wrong or out of date? Report it and it will be checked against the source.